Last Updated: July 27, 2026
We want you to love your Sorandi mirror. If you're not fully satisfied, we're here to help.
30-Day Returns
You have 30 days from the date of delivery to request a return. To be eligible, your item must be in the same condition you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@sorandi.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your return, we'll notify you if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Exchanges
The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.
Non-Returnable Items
Gift cards and final sale items are not eligible for return.
2-Year Warranty
All Sorandi mirrors come with a 2-year warranty covering manufacturing defects in materials and workmanship under normal use. The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. To file a warranty claim, contact us at info@sorandi.com with your order number and a description of the issue.
Contact Us
Email: info@sorandi.com