Policy Overview
- Eligible Return Period: 30 days from the date your order is delivered
- Restocking Charge: None
- Refund Processing: Up to 7 days after the returned item has been received and approved
- Return Postage: Paid by the customer unless otherwise agreed
Eligibility for Returns
If you decide to return an item, your request must be submitted within 30 days of the delivery date. Before sending anything back, contact us at info@sorandi.com and provide the relevant order information. Returned merchandise must be unused, in its original condition, and accompanied by its original packaging and tags. Requests submitted after the 30-day period will not be eligible for return under this policy.
How to Request a Return
- Start with an email: Contact info@sorandi.com before shipping the item back. Include your order details and explain why you would like to make the return.
- Wait for authorization: We will review your request and, if approved, provide the applicable return instructions. Packages sent without prior approval may be refused.
- Prepare the package: Place the item in suitable packaging and make sure it is protected against damage while being transported.
- Arrange return delivery: The cost of sending an eligible return back to us is the customer's responsibility.
Refund Procedure
Once your returned package arrives, we will review the item to confirm that it meets the return requirements. If the return is approved, the applicable refund will be issued to the original payment method. Please allow up to 7 days for us to process the refund after the returned item has been received and approved. No restocking fee will be deducted from an approved refund.
Exchanges
If you would prefer another item instead of a refund, contact us at info@sorandi.com with your order information and details of the item you would like to exchange. We will review the request and provide the next steps based on availability and eligibility.
Order Cancellation
Cancellation requests should be submitted to info@sorandi.com as soon as possible after an order is placed. Because orders may move into processing shortly after purchase, we cannot promise that every cancellation request can be completed. Once an order has been processed, cancellation may no longer be possible.
Items Arriving Damaged or Wrong
If your order arrives damaged or you receive an item different from what you ordered, please contact info@sorandi.com and provide your order details along with clear photographs showing the issue. After reviewing the information, we will determine the appropriate resolution, which may include sending the correct item or arranging a replacement where applicable.
Additional Terms
For provisions that may apply to your purchase beyond the procedures described above, please review our Terms of Service.
Customer Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM GMT-6
Store Name: sorandi
Email: info@sorandi.com
Phone Number: +12068482165
Contact Form: Click Here
Business Address:
530 N Carrington Ave
Buffalo
WY 82834
United States