Shipping at a Glance
- Daily Order Deadline: Orders placed by 4:00 PM GMT-6 on a business day are generally entered into processing that same day.
- Processing Period: Most orders are prepared within 1–2 business days, Monday through Friday. During periods of increased demand or unexpected operational circumstances, additional processing time may be required.
- Estimated Transit Period: Once an order has been dispatched, delivery generally takes approximately 5–7 business days, Monday through Friday.
- Shipping Fee: Standard delivery is free for orders shipped within the United States.
How Your Order Moves From Purchase to Delivery
After your order is successfully submitted, you will receive an order confirmation by email. Our team will then begin preparing the order for shipment. Most orders complete this stage within 1–2 business days, excluding weekends and holidays. Once your package has been handed over for delivery, a tracking notification will be sent to you when tracking information is available.
After dispatch, packages generally arrive within an estimated 5–7 business days. Actual delivery times can vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances outside our direct control.
Delivery Companies
Orders may be delivered through established shipping providers, including UPS, DHL, and FedEx. The carrier assigned to an order may vary according to the destination, package requirements, availability, and shipping arrangements. Once your order has been handed to the applicable carrier, tracking information can be used to monitor its progress and estimated delivery status.
Free Shipping Across the United States
We provide standard shipping at no additional charge for orders delivered within the United States. The free shipping offer applies regardless of the order value or package dimensions, subject to the applicable delivery areas.
Unexpected Delivery Delays
Estimated delivery dates are provided as a general guide and are not guaranteed arrival dates. If your package has not arrived after the expected processing and transit period, please allow up to 2 additional business days and check the tracking information provided with your shipment. This additional time allows the carrier to complete deliveries that may have experienced a minor logistical delay.
If your order remains undelivered after the additional waiting period, please contact us at info@sorandi.com and include your order number. We will review the available tracking information and assist with the next appropriate steps. Delivery interruptions caused by severe weather, carrier disruptions, holidays, address issues, or other circumstances beyond our control may require additional time.
Order Cancellation Requests
If you need to cancel an order, please contact info@sorandi.com as soon as possible after placing it. We can generally accommodate cancellation requests only while an order remains unprocessed. Once preparation or shipment has begun, cancellation may no longer be available. In such cases, you may use the applicable return procedure after receiving the order.
Damaged or Wrong Deliveries
If your package arrives with visible damage or contains an item that does not match your order, please notify us at info@sorandi.com as soon as possible. Include your order number and clear photographs of the item and, where applicable, the shipping package and any visible damage. We will review the information provided and determine the appropriate solution, which may include a replacement or another suitable resolution.
Customer Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM GMT-6
Store Name: sorandi
Email: info@sorandi.com
Phone Number: +12068482165
Contact Form: Click Here
Business Address:
530 N Carrington Ave
Buffalo
WY 82834
United States