Last Updated: July 27, 2026
Coverage
Every Sorandi mirror is covered by a 2-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal household use, including:
- LED lighting failure not caused by misuse
- Battery that fails to hold a charge under normal use
- Touch control malfunctions
- Structural defects in the hinges, panels, or base
What's Not Covered
This warranty does not cover:
- Damage from drops, impacts, or accidents
- Damage from unauthorized repairs or modifications
- Normal wear and tear, including cosmetic scratches
- Damage from exposure to water, excessive heat, or improper storage
- Products purchased from unauthorized third-party sellers
How to File a Claim
- Email info@sorandi.com with your order number, a description of the issue, and photos or a short video showing the defect
- Our team will review your claim, typically within 2-3 business days
- If approved, we'll offer a repair, replacement, or refund at our discretion
What You'll Need
- Proof of purchase (order confirmation or receipt)
- Registration confirmation, if registered
Replacement and Repair
If a replacement is issued, standard shipping times apply as outlined in our Shipping Policy. If a part is repairable, we'll provide instructions or arrange for the item to be sent in for service.
Contact Us
Email: info@sorandi.com